Howie's Furniture retail showrooms are closed. House Furniture Originals now operates Howie's North Phoenix location and carries all Howie's product lines. 602-923-1651 1510 E Bell Road, Phoenix, AZ 85022

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Howies Furniture Cancellations Exchanges & Returns


All items sold by are backed by our 100% Satisfaction Guarantee. If you are not 100% satisfied we
will permit the exchange and/or return of any item for any reason subject to our Exchange/Return Policy.



Exchanges and/or Returns: Item(s) must be returned within three (3) days of receipt provided; item is new, unused and
packaged in the original packing with all product parts, instruction manuals, tools, warranty(s) to receive a full credit less
the restocking fee (seeCancellation / Restocking Policy). If any of the above are missing from the return you may incur
additional restocking charges.


Defective Items: If you need to request missing pieces or replacement parts, or you need warranty information, please
contact Customer Service Department.


Wrong Items: If you receive a wrong item, please contact our Customer Service Department immediately upon receipt.



Cancellation: All orders can be cancelled before shipment subject to the following Cancellation Fees:

• In-Stock Orders will incur a 25% Cancellation Fee
• Special Orders will incur a 50% Cancellation Fee


Restocking: All exchanged or returned items will incur a Restocking Fee:


•In-Stock Furniture will incur a 50% Restocking Fee
•All Special Orders will incur a 65% Restocking Fee
•All Mattress & Box Springs will incur a 65% Restocking Fee




Most refunds are issued in the same method used for the purchase, in some cases refunds will be mailed in the form of
a paper check within 7-10 business days of receipt of the return.




Credit Card
Credit Card
5-10 Business Days Gift Card
Gift Card Balance
3-7 Business Days
Money Order / Cashier's Check
3-7 Business Days



Where's My Refund? If you haven't received your refund based on the information in the REFUND POLICY:

  • Credit Card Refund: Contact the credit card company, they may have policies which delay the refund posting to
  • your account.
  • Bank Account Refund: Contact your bank, they may have processing time which delays the refund posting to
  • your account.
  • Gift Card Refund: Please contact our Customer Service Department for assistance.
  • If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, please
    contact our Customer Service Department for further assistance.